Delete Account Policy

At Topup2me, we respect your right to control your personal information. If you wish to delete your account, this policy explains how the process works, what data will be removed, and what you need to know before submitting a request.

1. How to Request Account Deletion

Account deletion can only be performed by our administrative team. To request deletion:

• Contact our support team via email or phone:
  Email: support@topup2me.com.ng
  Phone: +2347071021317
• Include your account details (registered email or phone number) and clearly state that you wish to delete your account.
• Our admin team will verify your identity and process the deletion request securely.

2. What Happens When Your Account Is Deleted

• Your personal information (name, email, phone number, payment details) will be permanently removed from our servers.
• Usage data may remain in anonymized form for analytical, security, or legal purposes.
• You will no longer have access to services or transaction history associated with your account.

3. Deletion Timeframe

After submitting a request, it may take up to 7 business days for the admin team to complete the deletion process. You will receive confirmation once your account is permanently deleted.

4. Data That May Remain

Some information may remain in backups or logs for a limited period due to technical or legal obligations. This data remains secure and inaccessible to unauthorized users.

5. Important Considerations Before Deleting Your Account

• Download any transaction records, receipts, or other important information.
• Understand that deletion is permanent and cannot be reversed.
• Ensure you have cleared any pending transactions or subscriptions.

6. Contact Support for Assistance

For all account deletion requests or questions regarding your data:

Email: support@topup2me.com.ng
Phone: +2347071021317

We are committed to ensuring your request is handled securely, efficiently, and in compliance with privacy regulations.